The pieces are handmade by artisans and crafstpeople. They are delicate and should be treated with love and care. You can of course use your pieces, but they are not reccommended for heavy use or traffic.
Rugs are meant to be shaken out between seasons - they may also be gently vacuumed - please do not use a heavy industrial vacuum especially on the wool rugs. Some rugs are reversible!
Spot treatment is recommended as soon as possible. Try blotting with a damp cloth or a stain pen. If you have a large stain we recommend a gentle carpet cleaner and a lot of damp towels. Do not use heavy industrial cleaners or vaccuums.
If paint chips slightly - we can send you some touch up paint free of charge. If there is severed damage to the paint within 30 days of purchase, please email us at orders@33items.com and we’ll help get it fixed.